Customer Experience Specialist

4 weeks ago


Reno, Nevada, United States Blackhawk Network Full time

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Utilize multiple computer programs to efficiently manage customer interactions.
  • Create and track service tickets to ensure prompt resolution.
  • Communicate with customers via outbound calls and emails to provide updates and resolutions.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong knowledge of customer service principles and practices.


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