IT Support Specialist

3 weeks ago


Colorado Springs, Colorado, United States Infinity Technology Full time
Job Summary:

Infinity Technology is seeking a skilled IT Technician to provide technical support to our customers and peers. The successful candidate will be responsible for troubleshooting network connectivity, installing and maintaining IT devices, and providing software support.

Key Responsibilities:
  • Provide Tier I and Tier II technical support to customers and peers, including application and hardware support.
  • Install, maintain, configure, troubleshoot/repair IT devices and software, including desktop PCs, laptops, tablets, scanners, printers, and mobile cellular devices.
  • Utilize Active Directory Users and Computers, BMC Remedy, Directory and Resource Administrator, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists.
  • Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community.
  • Monitor trouble ticket queues and emails for timely customer engagement and resolution.
  • Interact daily with Senior Tech and customers, and interact well with peers, end users, and external support organizations in a professional and courteous manner.
  • Provide software license management for Government Off-the-Shelf and Commercial Off-the-shelf software.
Preferred Qualifications:
  • 0-10 years of Tier 1/2 Help Desk experience.
Education/Experience:
  • High School Diploma or Associates Degree.
Certifications:
  • CompTIA Security Plus certification.
Clearance Requirement:

Secret Clearance Required.

Salary Note:

In compliance with Colorado's Equal Pay for Equal Work Act, the salary range for this role is based on education, experience, and responsibilities.



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