Customer Experience Leader
4 days ago
Ruler Foods is seeking a skilled Customer Experience Leader to join our team in the Midwest. As a leader in our stores, you will be responsible for creating an exceptional customer experience through exceptional service.
About UsBased in the Midwest, Ruler Foods merged with The Kroger Company in 1999. Today, we're proudly serving Ruler customers in 48 stores throughout Indiana, Illinois, Missouri, Tennessee, Kentucky and Ohio.
Job DescriptionThis role offers a competitive salary of $55,000 - $65,000 per year, based on experience. The successful candidate will have previous supervisory/leadership experience and a proven track record of dependability and integrity.
The ideal candidate will possess effective communication and reading skills, as well as knowledge of basic math. They will also be able to handle stressful situations and pass a pre-employment background check.
In this role, you will work in all areas of our stores, including cashiering, stocking, general maintenance, and cleaning. You will assist store management and team members in achieving a favorable customer shopping experience.
You will also lead teams in planning, implementing, and executing merchandising and operating initiatives. This includes identifying opportunities in the store, developing timely solutions, and creating action plans for implementation.
Additionally, you will drive sales by working with store management to maximize sales and profits while managing shrink. You will assist in reducing turnover, increasing retention, and maintaining consistent store operations.
Your responsibilities will include managing labor and supply costs to meet customer service and financial targets. You will ensure customer returns and exchanges are handled to satisfy customers while adhering to company policies and procedures.
You will maintain an awareness of inventory and stocking conditions to capture ordering system integrity. Your positive attitude and ability to stay current with present, future, seasonal, and special ads will be essential in this role.
Physical demands of this position include standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists.
The estimated salary for this role is based on national averages and may vary depending on location. We offer a comprehensive benefits package that supports your Associate Well-being, including Physical, Emotional, Financial, and more.
BenefitsWe provide a wide range of healthcare coverage, including affordable medical, dental, vision, and prescription coverage. Our flexible scheduling allows you to balance work and personal life, with paid time off, including holiday and sick pay based on eligibility and length of service.
We also offer emotional and financial support through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. You'll enjoy valuable associate discounts on purchases, including food, travel, technology, and more.
Our Continuing Education program offers up to $21,000 in tuition reimbursement over your career, providing vast potential for growth through industry-leading training programs and diverse career pathways.
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