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Quality Assurance Supervisor

4 weeks ago

Kent WA USA, United States Rise Baking Company Full time
Job Title: Quality Assurance Supervisor

This is a swing shift position with general work hours 2 p.m. - 10:30 p.m. + additional production operation support when required.

Job Purpose

Assist in developing and maintaining all programs and procedures related to food safety and quality.

Supervise Quality Assurance department and inspection operations on all shifts for received, in-process, and finished product quality and food safety.

Essential Functions
  1. Provide daily supervision of QA Technicians regarding training and development in proper procedures, standards, and handling of employee relations, including establishment of measurable goals and input on performance reviews
  2. Train, develop, and mentor QA Technicians regarding food safety, quality, and legality
  3. Assist in supervising shift planning/scheduling and work assignments for Quality Assurance department positions
  4. Partnering with the QA Manager, supervise the food safety program, quality standards, and legality of products manufactured in the facility, support compliance to plant quality and food safety systems, pest control, sanitation, environmental policy, corrective action policy, etc.
  5. Supervise the inspection of incoming ingredients including random sampling of products, the physical condition of ingredients and packaging, fat and moisture content, and compliance with ingredient specifications
  6. Ensure out-of-specification products, materials, and ingredients are put on hold, investigations conducted, disposition determined, and issues resolved
  7. Act as technical liaison for Quality Assurance department in the absence of the Quality Assurance Manager: externally with customers and vendors; internally with production, R&D, marketing, and procurement for all quality processes
  8. Initiate quality complaint investigations; verify corrective action completion and continued conformance
  9. Support facility during inspections, customer audits, and other interactions with regulatory agencies/customers
  10. Support facility with required certifications: organic, non-GMO, kosher, etc.
  11. Participate in new product development and commercialization
  12. Oversee label and packaging proofing and verification program to ensure correct labels are applied during manufacturing
  13. Lead/train and participate in internal audits and mock recalls while ensuring compliance to internal quality policies and applicable local regulations through the audits, observations, process reviews, and development of corrective actions with management
  14. Inspect work areas for safety hazards, observe employees' safe work habits, and take corrective action as necessary; fill out accident investigation reports and attend safety meetings, as appropriate; communicate and follow up to meet safety goals
  15. Participate in training programs as needed (e.g., BRC/SQF, cGMP, HACCP, Safety)
  16. Perform other job-related duties as assigned
Qualifications

College degree or work experience equivalent; 1+ year of supervisory experience preferred or equivalent training and recognized aptitude

3+ years of quality experience in the food industry; knowledge and proven experience with food safety programs and systems: GFSI (BRC or SQF preferred), internal auditing, GMPs, HACCP, FSMA

Microbiological and sanitation experience preferred

HACCP and PCQI certified or willing to become certified

Versed in scientific methodology, RCA, continuous improvement, SPC, and other tools to reduce process variability

Operational knowledge of computers and Microsoft Office applications

Demonstrated ability to organize and supervise a diverse work force

Strong written and verbal communication skills

Excellent skills in the areas of teamwork, motivation, decision making, relationship building, and coaching

Ability to think critically and solve complex problems

Ability to organize, manage multiple priorities, and maintain high attention to detail in a fast-paced environment