Information Technology Specialist

We are seeking a highly skilled Information Technology Specialist to join our team at the Department of Energy. As an IT Specialist, you will play a critical role in supporting the development and implementation of innovative technology solutions to drive business success.

• Develop and implement effective processes and procedures for the use of communication and collaboration tools, including email and Teams.
• Support the maintenance and implementation of Microsoft 365 services, ensuring seamless integration and optimal performance.
• Utilize applications such as Microsoft M365, Entra ID, and Kiteworks to collect and analyze data, driving informed decision-making and business growth.
• Collaborate with staff to document and facilitate knowledge transfer and standard operating processes and procedures, ensuring consistency and efficiency across the organization.
• Ensure continuity in operations and the rigorous application of information management/information security/cybersecurity policies, principles, and practices in the delivery of planning and management services in support of the Office's Strategic Plan.

• Occasional travel may be required.
• You must be a United States Citizen.
• This employer participates in the e-Verify program.
• If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law.
• See selected, your appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A preliminary background check must be completed before a new employee can begin work.
• Current Federal employees or other individuals with an existing completed background investigation may not be required to undergo another background check.
• This position has been designated as CRITICAL and requires a security clearance at the QLevel. The incumbent is required to obtain and maintain this clearance; failure to do so may result in separation from federal service.
• This position is a Testing Designated Position (TDP) subject to applicant testing and random drug testing thereafter. Failure to test or a positive result on random drug tests conducted after appointment may result in removal from Federal employment.
• You are required to submit a Financial Disclosure Statement, OGE-450, Executive Branch Personnel Confidential Financial Disclosure Report within 30 days of entering the position and annually.
• If selected, you may be required to complete a one year probationary period.
• Some hiring incentives may be authorized for a highly qualified candidate based on budget availability and in accordance with federal regulations.
• This position is included in a Bargaining Unit.
• This position does not support 100% remote work. You will be required to report physically to the official reporting worksite as specified by the supervisor, but no less than 2 days per pay period.

The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Candidates must possess the specialized experience below.

• A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level GS-13 in the Federal service.
• Specialized experience for this position is defined as meeting 2 of 3 of the following:
  • Collaborating with stakeholders to ensure current software meets business requirements, including recommended upgrades of software and enterprise systems.
  • Utilizing applications, including Microsoft M365, Entra ID, Kiteworks, to collect or analyze data.
  • Administrating cloud-based systems via patches, permissions, service deployments, or network performance monitoring.
• Education cannot be substituted for experience at the GS-14 grade level.
• Experience refers to paid and unpaid experience.

Examples of qualifying unpaid experience may include:

• Volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations.

You will receive credit for all qualifying experience, including volunteer experience.

Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration.

CTAP/ICTAP candidates: To be considered well-qualified, you must (1) meet all of the requirements as described in this section; and 2) be rated well-qualified, which is defined as having a score of 85 or better.

You must meet all qualifications and eligibility requirements by the closing date of this announcement.

Education: There are no specific education requirements or substitution of education for experience for this position.

Additional information: The U.S. Department of Energy fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.

New employees to the Department of Energy will be required to successfully pass the E-Verify employment verification check. To learn about E-Verify, including your rights and responsibilities, visit .

Veterans and persons with disabilities are encouraged to apply. For more information, please visit the links at the bottom of this page or visit the FedsHireVets website.

If you believe that you are eligible for the Interagency Career Transition Assistance Program (ICTAP), please visit the OPM ICTAP/CTAP website for more information.

In order to be considered under the ICTAP program, your application must score within the pre-established well qualified category as stated in the Qualifications section.

More than one selection may be made from this vacancy announcement.

Some positions may require completion of a probationary period of up to 1 (one) year.

Many positions require successful completion of a background investigation.

Your performance appraisal and incentive awards will be given due consideration in the selection process based on their relation to the duties of the position and the consistency with which they may be considered in evaluating you against other candidates.

Some hiring incentives may be authorized in accordance with agency policy and if funding is available. PCS will not be authorized.

EEO Policy: The Department of Energy is an equal opportunity employer.

Reasonable Accommodation Policy: The Department of Energy provides reasonable accommodations to applicants with disabilities.

Veterans Information: The Department of Energy is committed to hiring and retaining veterans.

Selective Service Registration: The Fair Chance Act prohibits specific inquiries concerning an applicant's criminal or credit background unless the hiring agency has made a conditional offer of employment to the applicant.

A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Review our benefits: Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated: You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement closes, we will conduct a review of your application package to verify your eligibility and qualifications.

If you are found qualified, your application will move forward to additional phases of the review process.

Merit Promotion & VEOA Procedures: If you are minimally qualified for this job, your responses to the self-assessment questions (True/False, Yes/ No, Multiple Choice questions) will be evaluated to determine if you are a best qualified candidate.

If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job.

Due weight will also be given to federal employees, when applicable, for performance appraisals and awards in accordance with 5 CFR § b)(3).

Federal employees must meet time-in-grade requirements and current employees must have at least a fully successful or equivalent performance rating to receive consideration.

Your application and resume should demonstrate that you possess the following competencies.

Administration and ManagementCustomer ServiceInformation Technology Performance AssessmentProject ManagementNon-competitive Procedures: If you are applying under a non-competitive or special hiring authority, you will still be required to answer the assessment questions.

However, you will not be evaluated against the rating and ranking criteria.

Your resume and supporting documentation will be used to determine if you are minimally qualified for this job.

Veterans' Preference will be applied when required by the hiring authority (e.g., VRA, Schedule A).

All qualified Non-competitive applicants and the best qualified Merit Promotion and VEOA applicants will be referred to the hiring manager for consideration.

Career Transition Assistance Programs: To receive selection priority for this position, you must: 1) meet the eligibility criteria; and 2) be rated well-qualified, which is defined as having a score of 85 or better.

Shared Certificates: The Department of Energy shares lists of applicants among its internal Departmental Elements and organizations.

You may be referred for consideration to other DOE Hiring Managers throughout the Department for more than one position based on this application.

By applying to this announcement, you understand your application materials may be shared with multiple Hiring Mangers throughout DOE.

If additional positions are filled from this announcement, conditions of employment may differ.

You will be notified if you are referred for additional positions.

You must meet all qualifications and eligibility requirements by the closing date (10/24/2024) of this announcement.

To preview the Assessment Questionnaire, click .