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General Manager

2 months ago

Seattle, Washington, United States Shake Shack Full time
About the Role

We are seeking a highly skilled and experienced Restaurant General Manager to lead our team and drive business success. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and achieving financial goals.

Key Responsibilities
  • Leadership and Management: Lead and develop a high-performing team, providing coaching, guidance, and support to ensure excellent customer service and high-quality food production.
  • Financial Management: Manage restaurant finances, including budgeting, forecasting, and controlling costs to achieve profitability goals.
  • Operations and Quality: Oversee all aspects of restaurant operations, including inventory management, quality control, and food safety.
  • Customer Service: Ensure exceptional customer service, responding to customer feedback, and implementing initiatives to improve customer satisfaction.
  • Community Relations: Build and maintain strong relationships with the local community, promoting the Shake Shack brand and values.
Requirements
  • Minimum 3 years of restaurant general management experience in a high-volume, fast-paced environment.
  • Proven track record of achieving financial goals and leading high-performing teams.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
What We Offer
  • Competitive salary and quarterly performance bonuses.
  • Stock grants and opportunities for career development.
  • Medical, dental, and vision insurance.
  • 401K plan with company match.
  • Paid time off.
  • Charitable opportunities to give back.