GSD Customer Experience Representative
3 weeks ago
We are seeking a highly skilled Product Support Analyst to join our team. The ideal candidate will have a strong background in product analysis, research, and documentation. This position requires excellent communication skills, attention to detail, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities
- Conduct user acceptance testing and gather feedback to improve product functionality.
- Perform product analysis and research to identify areas for improvement.
- Develop and maintain documentation for product processes and procedures.
- Collaborate with Help Desk Management and Product Managers to implement product changes and updates.
Requirements
- Bachelor's degree in Computer Science, Business Administration, or related field.
- At least 5 years of experience in product analysis, research, and documentation.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively as part of a team.
Estimated Salary: $70,000 - $90,000 per year
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