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Director of Training and Development

2 months ago

Durant, Oklahoma, United States Choctaw Nation Full time

Job Summary:

The Senior Director of Operational Excellence will lead the design and planning of brand-wide training programs aligned with the goals, strategy, and brand standards of the company. This role will direct the implementation of Commerce-wide operational training solutions and establish world-class methodologies that can make us the employer of choice.

Key Responsibilities:

  • Partner with operations teams to develop custom programs to help guide the implementation of Commerce-wide training solutions.
  • Develop practical organizational structures for developing operational training curriculum that prepares associates for success.
  • Develop long-term plans and strategies for associate development aligned with established functional strategies.
  • Translate priorities into operational reality; align internal processes, and ongoing measurement systems to ensure that strategic training priorities yield measurable and sustainable results.
  • Perform needs analysis to ensure that training resources exist and are developed to support learning needs based on operational competencies, organizational changes, and other internal/external factors.
  • Collaborate with Learning and Development to establish a comprehensive training system that provides an efficient training experience.
  • Partner with internal and external guest experience departments to uncover training needs through voice of customer and voice of associate surveys.
  • Use the continuous improvement team to enhance processes that enhance the performance of Commerce operations teams.
  • Guide the department using multiple methods including operational walks, in-depth operational execution auditing system, learning management system, and assistance in the establishment and achievement of departmental Measurements.

Requirements:

  • Bachelor's degree in Hospitality, Business, or related field or equivalent combination of education and experience.
  • Ability to work with employees at all levels.
  • Ability to mentor.
  • Demonstrated experience building training programs and developing staff to support successful execution.
  • Experience leading broad change management projects with an ability to see the big picture.
  • Eleven (11) years of relevant training and development experience in a leadership role.

About the Choctaw Nation:

The Choctaw Nation is a leading employer in the region, offering a comprehensive benefits package and opportunities for growth and development. As a member of the Choctaw Nation team, you will have access to a range of benefits, including free gym membership, free access to employee health clinic, and earned wages access once per week for hourly associates.