Support Specialist
6 days ago
Are you looking for a challenging and rewarding career opportunity? Do you possess excellent customer service skills and a strong work ethic? If so, we encourage you to apply for the Support Specialist position at Shively Diversified Management Services.
About the RoleThis is a dynamic and fast-paced environment where you will have the opportunity to develop your skills and make a meaningful impact. As a Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing timely and effective solutions.
Key Responsibilities- Create and track sales orders, purchase orders, and invoices
- Maintain a high level of professionalism with customers, demonstrating excellent customer service skills
- Ensure orders are input accurately and follow up on missing information and open orders
- Control and manage incoming and outgoing documents
- Respond to customer questions with accurate and relevant information promptly
To be successful in this role, you will need:
- A high school diploma and 1-3 years of customer service experience (preferably)
- The ability to complete assigned tasks working with minimal supervision
- Good written and oral communication skills, as well as excellent organizational skills
- Experience using Microsoft Word, Excel, and Outlook
- Knowledge of purchasing or inventory management (desired)
- Good interpersonal and leadership skills
- The ability to sit or walk for extended periods and lift up to 35 pounds unassisted repeatedly throughout the day
- Compliance with all safety guidelines to ensure a safe work environment
- SUCCESSFUL completion of a pre-employment background check and drug screen
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, and paid time off (PTO).
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