Customer Support Coordinator
2 weeks ago
Located in Tucson, AZ
At AMR Corp., we're committed to delivering compassionate, quality medical care to our communities. As a Customer Support Coordinator - Emergency Response, you'll play a critical role in our mission.
Join Our Team
- We're seeking a highly skilled and organized individual to fill this full-time opportunity.
About the Job
We're looking for a Customer Support Coordinator - Emergency Response who will respond to emergency and non-emergency calls for ambulance and transportation services. This person will assign and route transportation requests and provide clear communication in all situations to ensure quality support and care to our customers.
Responsibilities
- Monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities, and member representatives.
- Use appropriate methods to schedule, assign, review, and route transportation requests.
- Clearly document communications following protocols and processes, and properly identify and escalate issues as necessary.
- Effectively communicate trip data, including confirmations, routing time, issues, and performance.
Why Choose AMR?
AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.
We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds.
Salary and Benefits
The starting hourly rate for this position is $19.50. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Requirements
- High school diploma or equivalent (GED)
- Some work experience, preferably in dispatch or routing calls in customer service
Location
Tucson, AZ
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