Customer Experience Specialist
6 days ago
We are seeking a highly motivated and fashion-forward Customer Experience Specialist to join our team at H&M Group. As a Sales Advisor, you will be responsible for providing exceptional customer service, creating a welcoming and inclusive environment, and driving sales through personalized interactions.
About the Role- Provide excellent customer service by engaging with customers, answering questions, and offering personalized recommendations.
- Create a positive and inclusive store environment that reflects the values of H&M Group.
- Drive sales by using your product knowledge to upsell and cross-sell products that meet customer needs.
- Work collaboratively with colleagues to achieve sales goals and create a seamless shopping experience.
- Deliver exceptional customer service through multiple channels, including in-store, phone, and email.
- Maintain a thorough knowledge of H&M Group's products, services, and promotions to effectively engage with customers.
- Use data and analytics to inform sales strategies and drive results.
- Contribute to visual merchandising and display standards to ensure an attractive and well-maintained store environment.
- 1-2 years of retail or sales experience, preferably in a fast-paced environment.
- Demonstrated ability to work effectively in a team and collaborate with colleagues.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Fashion-forward mindset and passion for staying up-to-date on the latest trends and styles.
- High school diploma or equivalent required; bachelor's degree preferred.
- Competitive hourly rate: $17.00 per hour
- Opportunities for career growth and professional development within H&M Group.
- A comprehensive benefits package, including health insurance, paid time off, and employee discounts.
H&M Group is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
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