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Patient Services Coordinator

2 months ago

Buford, Georgia, United States Anne Arundel Dermatology Full time

Position Overview:

At Anne Arundel Dermatology, we prioritize exceptional care for our patients and foster a supportive environment for our team members.

Core Values:

Patient First | Compassion | Accountability | Trust | Collaborative Teamwork | Professional Growth

With over 50 years of dedicated service, our mission is to deliver the highest quality of comprehensive medical, surgical, and aesthetic dermatological care. Our team comprises over 250 skilled clinicians across more than 110 locations in 7 states, and we are continuously expanding to welcome talented professionals.

Why Choose Anne Arundel Dermatology?

We are committed to ongoing training and education for our staff. Our team stays abreast of the latest advancements in dermatology, including innovative research, emerging treatments, and new preventative measures. At Anne Arundel Dermatology, you will find more than just a job; we offer intensive hands-on training and opportunities for long-term career advancement.

Key Responsibilities:

We are looking for a professional, enthusiastic individual with outstanding interpersonal and communication skills. You will play a crucial role in the smooth operation of our practice and enhance the patient experience through your friendly and attentive interactions. Your responsibilities will include:

  • Welcoming patients and managing their check-in and check-out processes.
  • Entering new patient data into our systems and verifying the accuracy of patient charts.
  • Collecting necessary signatures and processing payments.
  • Coordinating patient flow and assisting with appointment scheduling.
  • Maintaining patient records and performing various administrative tasks.

Specific Duties:

  • Greet each patient warmly and professionally.
  • Manage phone calls, schedule appointments, and handle referrals.
  • Take accurate messages and ensure timely follow-up.
  • Input complete patient demographics during appointment scheduling.
  • Review chart data for completeness and accuracy.
  • Monitor patient activity in the reception area and communicate effectively.
  • Collect patient payments proactively.
  • Update inventory on a weekly basis.
  • Always treat patients with respect and empathy.
  • Process inventory orders as needed.
  • Prepare end-of-day reports and balance payment totals.
  • Distribute incoming reports and correspondence appropriately.
  • Address all phone messages, faxes, and interdepartmental mail promptly.
  • Assist colleagues as required.
  • Perform additional duties as assigned by management.

Qualifications:

Education and Experience:

  • High School Diploma or GED (required).
  • 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical environment (preferred).
  • Prior experience in a dermatological setting (preferred).

Skills and Abilities:

  • Exceptional customer service and communication skills.
  • Understanding of HIPAA regulations.
  • Able to manage multiple tasks efficiently.
  • Strong organizational and time management abilities.
  • Capable of thriving in a fast-paced and sometimes stressful environment.
  • Detail-oriented with a focus on accuracy.
  • Proficient in using multi-line phone systems.
  • Skilled in operating standard office equipment (e.g., computers, fax machines, copiers, scanners).
  • Intermediate computer skills and experience with EMR systems.
  • Fluent in English.
  • Able to sort and file materials accurately.
  • Willingness to travel to provide coverage for other local offices as needed.

Physical Requirements:

  • Ability to sit, stand, stoop, and reach as necessary.
  • Manual dexterity sufficient for keyboard operation.
  • Correctable vision to 20/20 and normal hearing range for telephone communication.
  • Ability to lift and carry up to 30 pounds.