Membership Development Specialist

4 weeks ago

Plano, Texas, United States Cowboys Fit Full time
Job Overview

Cowboys Fit is seeking a highly motivated and results-driven Membership Development Specialist to join our team. As a key member of our sales and service team, you will play a vital role in driving membership growth and delivering exceptional customer experiences.

Key Responsibilities
  • Achieve and exceed membership sales and revenue goals by generating referrals, converting inquiries into appointments, and following up with and closing prospects.
  • Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value-based presentation of the Cowboys Fit brand, programs, and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales.
  • Help integrate new members into personal training by attaching point-of-sale sessions and/or scheduling their complimentary onboarding session.
  • Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets.
  • Responsible for meeting with the Membership Manager on a weekly basis to review prior and current weeks activity.
  • Actively develop leads through a variety of activities, including telephone, internet, and community outreach and partnerships, corporate visits, referrals, and special events.
  • Utilize the lead tracking system to manage all prospect and member data.
  • Before ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for success.
  • Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc.) before leaving the club the day the member joins.
  • Attend and participate in membership meetings, team, club, and company meetings, member functions, outside marketing events, and the planning and implementation of promotions.
  • Know your competition and use that information to make suggestions or changes that enable your club to be best in class and achieve results.
Customer Service Focus
  • Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations.
  • Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to your members in person and by phone and email.
  • Deal with member issues proactively, own member problems that come to your attention, and solve those issues within a 24-hour period.
  • Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information.
Operational Support
  • Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team-centered manner.
  • Maintain an active and working knowledge of the company as well as all services and promotions.
  • Be proficient in all club software systems.
  • Follow all club policies and procedures.
  • Attend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the business.

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