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Automotive Claims Specialist

2 months ago

Yonkers, New York, United States Progressive Insurance Full time

As an automotive claims specialist, you will act as the primary liaison for customers at Progressive Insurance, overseeing and making critical decisions regarding the vehicle repair process from start to finish. You will manage your own caseload while working autonomously, collaborating closely with repair shops and other stakeholders to negotiate pricing and assess liability. Ideal candidates will demonstrate strong leadership abilities, conflict resolution skills, and a keen attention to detail, along with a commitment to delivering exceptional customer service.

This role involves fieldwork with access to a company vehicle, requiring frequent travel within your designated area. Our workload is assessed collectively, which may necessitate covering assignments beyond your usual territory. Occasional office reporting may also be required.

Applicants must be residents of New York state.

Key Responsibilities

  • Conduct thorough vehicle inspections, prepare estimates, assess total loss evaluations, and establish clear expectations and timelines
  • Negotiate repair processes with automotive body shops
  • Accurately document claim-related information and make decisions in line with claims standards and applicable laws
  • Evaluate and manage claim payments and resolve claims without payments
  • Review and assess the validity of any supplemental requests
Essential Qualifications
  • A minimum of four years of relevant experience, including at least one year in appraisal/estimatics or insurance
  • {OR} An Associate's degree coupled with a minimum of three years of relevant experience, including one year in appraisal/estimatics or insurance
  • {OR} A Bachelor's degree with at least one year of experience in appraisal/estimatics or insurance
  • A valid driver's license, auto insurance, and adherence to Progressive's driving standards and policies
Compensation Overview
  • Annual salary range of $76,000-$92,900
  • Gainshare bonus potential of up to 16% of eligible earnings based on company performance
Benefits Package
  • 401(k) plan with a dollar-for-dollar company match up to 6%
  • Comprehensive medical, dental, and vision coverage, including free preventive care
  • Wellness and mental health programs
  • Flexible spending accounts, health savings accounts, and life insurance options
  • Paid time off, including volunteer time off
  • Paid and unpaid sick leave, as well as short and long-term disability benefits
  • Parental and family leave, along with military leave and pay
  • A diverse, inclusive, and welcoming workplace culture supported by Employee Resource Groups
  • Opportunities for career development and tuition assistance
Equal Opportunity Employer

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