Epic Systems Specialist

3 days ago


Yonkers, New York, United States Akraya Full time

Job Summary:

We are seeking an experienced Epic Systems Specialist to join our team. The successful candidate will have a strong background in Epic billing systems and certifications in Epic Professional Billing with SBO, Epic Claims and Remittance, and experience in Epic Charge Router.

The ideal candidate will be responsible for reviewing and resolving a backlog of tickets related to the Epic PB module efficiently by implementing solutions and providing outstanding end-user support.

Additionally, the role involves application troubleshooting, analyzing business/clinical needs, and ensuring system specifications meet user requirements.

Key Responsibilities:

  • Efficiently resolve backlog of tickets (incidents and requests) for Epic PB module by implementing necessary builds, break fixes, enhancements, or providing end-user training and support.
  • Provide application troubleshooting support and resolve issues, escalate to the appropriate groups for remediation, or elevate to the vendor when necessary.
  • Analyze business/clinical needs and requirements, and evaluate operational workflows for system implementation.
  • Create and maintain accurate system specifications and documentation for applications supported by the team.
  • Act as a liaison to the vendor, reporting escalations, obtaining assistance with issue resolution, and coordinating vendor activities including hardware or software installations.

Requirements:

  • Current Epic Professional Billing with SBO Certification
  • Epic Claims and Remittance Certification
  • Minimum 3 years of experience with Epic Charge Router

About Akraya:

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. We are dedicated to connecting talented professionals with exciting job opportunities and providing exceptional service to our clients.


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