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Senior Service Management Specialist
2 months ago
Location: Remote
V-Soft Consulting Group is seeking a Senior Technical Specialist to support a key client.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- Minimum of 5 years of experience with Customer Service Management technology, particularly in ServiceNow.
- Strong knowledge of web technologies including JavaScript, HTML, XML, and Web Services.
- Familiarity with ServiceNow components such as forms, fields, views, and user interface features.
- Capability to integrate ServiceNow with various tools and data sources.
- Experience working within the public sector.
- Proven track record of implementing ServiceNow CSM applications and workflows.
- Skills in analyzing and enhancing processes and services.
- Troubleshoot and resolve issues within the ServiceNow production environment for Customer Service Management.
- Manage the ServiceNow platform for Customer Service Management functionalities.
- Adhere to best practices and standards related to the ServiceNow platform.
- Collaborate with development teams on platform processes.
- Monitor application performance and conduct code reviews.
- Suggest improvements for ongoing engagements.
V-Soft Consulting Group is a dynamic technology services firm based in Louisville, KY, with a global presence in India, Canada, and the U.S. The company emphasizes innovation and has received numerous accolades and partnerships across various technology domains.
Employee Benefits:
- Comprehensive Medical, Dental, and Vision coverage.
- 401(k) retirement plan.
- Competitive salary and compensation packages.
V-Soft Consulting Group is committed to providing equal employment opportunities without discrimination based on race, religion, age, gender, disability, genetics, veteran status, or any other protected characteristic.
