Senior Systems Support Engineer

2 weeks ago


Chicago, Illinois, United States Keeper Security Full time
About Keeper Security

Keeper Security is a leading provider of cybersecurity solutions, trusted by millions of individuals and thousands of organizations worldwide. Our award-winning platform offers a range of features, including password management, secrets management, privileged access, secure remote access, and encrypted messaging.

About the Job

We are seeking a highly skilled Senior Systems Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing technical assistance to our customers, resolving complex technical issues, and analyzing system performance.

The ideal candidate will have a strong background in IT management and system administration, with experience in troubleshooting and resolving technical issues. You will also have excellent communication skills, with the ability to communicate technical information to users with varying levels of technical experience.

Responsibilities
  • Provide technical support to customers via phone, email, and live chat
  • Resolve complex technical issues and analyze system performance
  • Collaborate with internal teams to resolve technical issues and improve system performance
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with industry trends and best practices in IT management and system administration
Requirements
  • 5+ years of experience in IT management and system administration
  • Hands-on experience with Mac OSX, Windows, and Linux administration and troubleshooting
  • Experience setting up and configuring Single Sign On (SSO) environments
  • Experience setting up and configuring Active Directory
  • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
  • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
  • Excellent command of Linux Shell and PowerShell
  • In-depth knowledge of prem/cloud/hybrid environments
Preferred Requirements
  • Bachelor's Degree or equivalent experience
  • Ability to adapt, overcome objections, and learn complex solutions
  • Excellent time management and communication skills
  • Working knowledge of Python
Benefits
  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses


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