Sleep Expert

1 day ago


Houston, Texas, United States Mattress Firm Full time

At Mattress Firm, we're committed to helping people sleep well to live well. As a Sleep Expert, you'll play a critical role in creating a life-changing in-store experience for our customers. You'll empower them to build the perfect sleep sanctuary, and help them understand the importance of a good night's sleep.

Key Responsibilities:
  • Create an environment where the customer is always at the center by cultivating strong relationships.
  • Provide technical and product knowledge information to customers and serve as subject matter expert.
  • Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
  • Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
  • Maintain awareness of the competition, advertisements and services offered by competitors.
  • Leverage social media to positively impact brand awareness and increase sales.

We're proud to offer a comprehensive training program that will empower you to succeed in this role. You'll have access to ongoing education and development opportunities, as well as a performance-based bonus after six months of employment.

At Mattress Firm, we value diversity and inclusion, respect and integrity, customer focus, and innovation. If you're passionate about helping people sleep well to live well, we encourage you to apply.


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