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Retail Operations Supervisor

2 months ago

Lake City, Florida, United States GOODWILL OF NORTH FLORIDA Full time
Job Overview

As a Retail Operations Supervisor, you will play a crucial role in achieving financial targets and overseeing budgetary compliance. You will be responsible for managing the flow of donated items and collaborating with assistant managers to ensure that staff are well-trained and that exceptional customer and donor relationships are upheld through high standards of service.

Key Qualifications:

Education: High School diploma or GED is preferred.

Experience: A minimum of 2 years in retail management is preferred.

Skills and Attributes:

  • Outstanding verbal and written communication abilities.
  • Exceptional customer service skills.
  • Commitment to promoting workplace safety.
  • Ability to manage customer, donor, and employee relations effectively.
  • Familiarity with POS reporting systems.
  • Reliable transportation and a valid driver's license are required.
  • Enthusiasm for assisting others.
  • Willingness to learn and work collaboratively.
  • Passion for a career in retail.
  • Basic reading and comprehension skills.
  • Competence in basic mathematical calculations.
  • Ability to lift up to 10 pounds regularly and up to 50 pounds occasionally.
  • Flexibility to work a varied schedule, including weekends, evenings, and holidays.
  • Proficiency in using computers and basic office software.

Primary Responsibilities:

Management Responsibilities:

  • Oversee the timely processing of donated materials, including managing remote Donation Centers.
  • Contribute to store profitability by identifying sales opportunities and managing inventory and labor costs.
  • Maintain daily and weekly operational reports.
  • Ensure accurate cash handling and register operations.
  • Maintain accountability for all store operations.
  • Order and stock necessary supplies.
  • Train and develop the management team.
  • Encourage full participation of the management team in achieving store objectives.
  • Schedule staffing requirements effectively.
  • Address employee concerns and provide performance feedback.
  • Administer disciplinary actions in coordination with the Human Resources department.
  • Communicate and enforce company policies and procedures.
  • Organize store operations to enhance customer service and profitability.
  • Ensure the store's appearance meets company standards.
  • Maintain compliance with all operational policies and procedures.
  • Foster positive customer and donor relations through high service standards.
  • Train staff on safety protocols and company procedures.
  • Coordinate with transportation for merchandise logistics.
  • Open and close the store punctually.
  • Manage daily deposits.

Customer Service Duties:

  • Process customer transactions efficiently.
  • Assist customers with their shopping needs.
  • Organize clothing on the sales floor for optimal presentation.
  • Maintain cleanliness and organization of the sales area.
  • Welcome donors and manage merchandise intake.
  • Report any security concerns to management.

Operational Duties:

  • Assist with donation processing.
  • Sort and categorize donations appropriately.
  • Evaluate items for sales suitability.
  • Prepare clothing for display on the sales floor.
  • Document inventory accurately.
  • Manage unsellable items appropriately.

Additional Responsibilities:

May require travel to other locations as needed.

Supervisory Responsibilities:

This position involves the management of 5 to 20 staff members, including Sales Associates and Assistant Managers.

Physical Requirements:

  • Ability to stand, walk, lift, carry, kneel, push, pull, bend, reach, and perform repetitive motions throughout the day.

Hazards:

  • Exposure to cleaning agents and moving mechanical parts.

Skill Requirements:

  • Strong customer relationship management.
  • Reading and math proficiency.
  • Valid driver's license.
  • Basic computer skills.
  • Effective verbal and written communication.
  • Ability to operate office machinery.
  • Proficient in point of sale systems.
  • Logical reasoning and record maintenance.
  • Cultural sensitivity towards service populations.

Preferred Skills:

  • Public speaking and presentation skills.
  • Data verification and organization.
  • Collaborative teamwork skills.