Operations Assistant Supervisor
24 hours ago
The Assistant Supervisor Operations plays a critical role in ensuring the delivery of high-quality patient care and customer service in emergency and non-emergency situations. This position requires a strong leader who can oversee field personnel, make supervisory-level decisions, and provide guidance and leadership to field crews.
Key Responsibilities- Deliver high-quality patient care and customer service within established protocols and company policies.
- Provide guidance and leadership to field crews as directed by the Operations Supervisor.
- Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies.
- Take corrective action when necessary, with limited disciplinary authority after consultation with the Operations Supervisor.
- Assist with scheduling, assigning, and reviewing the work of field personnel.
- Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field.
- Ensure that ambulance calls are completed in an efficient and safe manner.
- Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept.
- Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes.
- Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
- Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
- Assist with and engage in the recruitment and training of new employees.
- Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
- Assist the Operations Supervisor with various tasks as needed.
- Minimum 1 year of EMS field experience (3 years preferred).
- Prior FTO or other leadership/supervisory experience preferred.
- State EMT/Paramedic Certification.
- State Driver's License with driving record in compliance with GMR's Safety & Driving policy.
- BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
This position requires working in a fast-paced emergency medical services environment, with frequent exposure to stressful situations and emergency calls. The Assistant Supervisor Operations must be able to work effectively in a team environment, communicate clearly and effectively, and make sound decisions in high-pressure situations.
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