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Sales Associate

2 months ago

San Francisco, California, United States Westlake Hardware Full time
About Westlake Ace Hardware

A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. Our company values include Service, Passion, Respect, Integrity, Teamwork, and Excellence, which guide our interactions with customers, associates, and communities.

Job Summary

The Sales Associate will play a crucial role in providing exceptional customer service, maintaining a clean and organized store environment, and assisting with store operations. This position requires a strong commitment to delivering a positive customer experience and working collaboratively with the team to achieve sales goals.

Key Responsibilities
  • Customer Service:
    • Provide a positive representation of Westlake Ace Hardware to customers.
    • Proactively assist customers in solving problems and addressing their needs.
    • Greet customers entering and throughout the store, thanking them when finished and when they are leaving.
    • Possess a friendly, outgoing demeanor and work well with customers and associates.
    • Ensure all pages and calls are answered promptly, courteously, and effectively.
    • Forward any customer complaint that cannot be handled to a member of management.
    • Possess strong product knowledge and knowledge of store layout and location of products.
    • Assist customers throughout the store with personalized, customized service based on the premise of amazing every customer, every time.
  • Store Operations:
    • Assist in creating a positive, professional, and safe work environment.
    • Assist with receiving, checking in, and stocking merchandise throughout the store.
    • Assist with maintaining back stock levels and daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
    • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
    • Assist with merchandise resets throughout the store.
    • Provide assistance to Department Specialists, such as price changes and special orders.
    • Ensure signage is current throughout the store.
    • Operate a forklift with proper training.
    • Communicate any Store Support Center issue to General Manager for follow-up.
    • Communicate any merchandising, cost control, or sales idea to General Manager.
    • Participate in store meetings.
    • Be professional in appearance and actions.
    • Perform all other duties as assigned.
    Core Values
    • SERVICE: Amaze our customers, associates, and communities by delivering on our helpful promise.
    • PASSION: Show our love for the work we do, our customers, and our associates.
    • RESPECT: A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company, and that every person is unique and valued.
    • INTEGRITY: An authentic commitment to moral and ethical behavior.
    • TEAMWORK: Together we can achieve extraordinary things.
    • EXCELLENCE: A disciplined approach to achieve outstanding results through continuous improvement.
    Requirements
    • High School or GED equivalent.
    • Formal retail experience preferred.
    • Ability to stand, walk, lift (up to 25lbs), and climb.