Sales Associate

2 months ago

San Francisco, California, United States Hibbett Retail, Inc. Full time
Job Title: Sales Associate

The Sales Associate is a key member of our team, responsible for providing exceptional customer service and promoting our products. As a Sales Associate, you will be knowledgeable in each product area or department in our store, upholding policies, procedures, and standards listed in the visual manual.

Key Responsibilities:
  • Provide outstanding customer service, highlighted in the customer service manual, including helping customers as they enter the store and assisting multiple customers during peak periods.
  • Promote and sell services and merchandise provided by Hibbett I City Gear.
  • Consistently set goals to grow and improve selling skills and track overall sales.
  • Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
  • Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
  • Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
  • Consistently achieve and/or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
  • Attend all staff meetings and tech clinics for the store.
  • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
Requirements:
  • 0-2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Is a self-starter, has initiative to take on important tasks without being asked.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Is a team-player, passionate about outstanding customer service and selling merchandise.

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