Quality Assurance Analyst I

4 weeks ago

Eagle River, United States GCI Full time

Job Title: Quality Assurance Analyst I

Job Summary:

GCI is seeking a Quality Assurance Analyst I to provide professional IT quality assurance support by testing, evaluating, assessing, investigating, and troubleshooting IT systems and integrations. The ideal candidate will have a strong understanding of software development life cycles, testing methodologies, and quality assurance principles.

Key Responsibilities:

  • Perform quality assurance and testing activities
  • Develop, document, and execute test plans and test cases in accordance with functional requirements and technical specifications
  • Create and execute regression test plans
  • Validate system application functionality across various hosted and on-prem solutions, integrations, integrated systems, operational processes, and custom development ensuring their alignment with design specifications and database updates
  • Record and report in detail all defects in the defect module within JIRA
  • Effectively communicate with developers and clientele to isolate core issues causing system defects
  • Evaluate incoming client requests for prioritization against backlog - providing input/clarity and on testing requirements and document level of effort estimates per request

Requirements:

  • High School diploma or equivalent
  • Bachelor's degree in Business, Technology, Computer Science or relevant field
  • Minimum of three (3) years of experience in quality assurance, product/project management, configuration/development, business systems analysis, monitoring, or other related experience

Preferred Qualifications:

  • IT Project Experience
  • Software Test Certifications
  • Project Management Professional (PMP and/or PMP-ACP)
  • Agile Certified Professional (ACP), IC Agile, LEAN Six Sigma
  • Certified Scrum Master (SAFE Certification)
  • Applications, Programming, and Software certifications desirable
  • ITIL Certification (V3 or 4), Foundation, Practitioner, Intermediate, Expert, Managing Professional, Strategic Leader, Master
  • Telecommunications experience
  • Other telecom industry or job specific certifications

Working Conditions:

  • Work is primarily sedentary, requiring daily routine computer usage
  • Occasional business travel required
  • Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment
  • Ability to accurately communicate information and ideas to others effectively
  • Physical agility and effort sufficient to perform job duties safely and effectively
  • Ability to make valid judgments and decisions

EEO:

GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

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