Restaurant General Manager

4 weeks ago


Sand Springs, Oklahoma, United States Vibe Restaurants Full time
Job Summary

The General Manager is responsible for overseeing the daily operations of a single store, ensuring delivery on the Customer Promise and achieving desired store outcomes. This includes managing financial controls, operations, people development, customer service, and LCE/Vibe compliance across all shifts.

Key ResponsibilitiesWe Love What We Do

Directs efficient and accurate preparation of products for prompt customer delivery within the established 30 seconds or less guidelines.

  • Provides production direction to crew in a clear, concise, and positive way and coaches others to lead operations.
  • Sets an example for crew by working hard to implement shift SSP and identifies and resolves bottlenecks in operations to improve our customer service promise.
  • Monitors VR/LCE operational programs, processes, and metrics to identify store issues and involves management team in resolving operational challenges.
  • Demonstrate patience and a positive attitude with management team and crew members while delegating tasks and giving production instructions.
We Live the HNR Promise

Motivates and directs crew members, Assistant Managers to do what it takes to exceed customer expectations with food and friendly service in clean surroundings.

  • Makes a professional impression on customers and crew through positive and friendly attitude and proactive interaction to seek feedback on customer experience.
  • Works with crew to act on customer feedback and resolves customer complaints using remedy process in a timely, friendly, and professional manner.
  • Directs crew to take pride in the details of delivering our Customer Promise and Brand Delivery Standards.
  • Assists Operations Coach in identifying and implementing local strategies to market the store and promote store involvement in the community.
We Win As A Team

Supervises and trains crew members, Assistant Managers on crew stations, LC/VR products, processes, and policies and assists General Manager with recruiting, selecting, and retaining effective crew talent.

  • Delegates work to crew members in a way that encourages them to work together during shift to ensure store operates to LCE standards.
  • Coaches crew members on crew stations and making them feel their contributions are valuable.
  • Sets challenging goals for self and crew; provides timely performance feedback and ensures accountability.
  • Coaches others on management team with knowledge of employment laws and policies and welcomes new responsibilities in building crew talent.
  • Assists with developing and implementing strategies to identify/hire/promote/orientate effective crew talent.
  • Helps store management identify effective crew members who are at-risk-of-departing and takes appropriate action for retention.
We Act Like Owners

Assumes full responsibility for the store profit and loss management by implementing market strategies; following all cash control policies and procedures, maintaining inventory, managing labor, and applying financial reporting to enhance store results.

  • Coaches team to effectively increase sales; upselling, focus on traffic/volume/tickets.
  • Optimizes profit and loss by ensuring proper scheduling and positioning of crew.
  • Seeks best practices from peers to optimize financial controls.
  • Removes performance barriers.
Vibe Restaurants Compliance

Ensures compliance with government regulations, food safety, LCE/Vibe security policy, operations, and LCE/Vibe policies and procedures relating to all activities across all shifts.

  • Supervises crew members to maintain LCE store and equipment cleanliness and sanitation standards.
  • Takes initiative to immediately act on violations of safety, sanitation, or security policies by reporting violations to Operations Coach.
  • Motivates and educates crew members and other management to comply with loss control procedures and to maintain and safe and secure environment for employees and customers.
  • Shows Operations Coach that he/she can be relied upon to maintain compliance.
  • Participates in identifying compliance issues across shifts and corrects.
Minimum Qualifications
  1. Must be 18 years of age.
  2. High school diploma or equivalent.
  3. Demonstration of leadership skills.
  4. English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension.
  5. Proficient math skills.
  6. Completed or willing to complete LCE/Vibe management certifications.
  7. Completion or willing to complete Anti-Harassment training.
  8. The position will be required to lift and carry merchandise items weighing up to approximately 50 pounds and climb a ladder to reach supplies stored in overhead areas as well as to inspect for cleanliness.
  9. Must have the ability to regularly stand/walk for up to ten (10) hours/day.
Critical Relationships
  1. Reports to Operations Coach.
  2. May be coached by Regional Director.
  3. Supervises management and crew team members.
Potential Career Path
  1. Assists with new store openings, help with smooth store acquisitions.
  2. Certified Training Store.
  3. Operations Specialist/Operations Coach/Market Coach.

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