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Front Desk Representative

1 month ago

Laredo, Texas, United States Texas Western Hospitality Group Full time
Front Desk Agent Job Description

At Texas Western Hospitality Group, we are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Key Responsibilities:

  • Greet and welcome guests in a friendly and professional manner
  • Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes
  • Answer phone calls and provide information to guests or transfer calls to appropriate departments
  • Handle guest complaints or concerns with patience and professionalism, escalating issues as needed
  • Process payments and maintain accurate records of guest transactions
  • Provide exceptional customer service by anticipating guest needs and responding promptly to requests
  • Assist with reservations and inquiries, ensuring accurate information is provided to guests
  • Maintain a clean and organized front desk area

Requirements:

  • Hilton Systems preferred
  • Previous experience in a customer service role is preferred
  • Familiarity with phone systems and basic computer skills
  • Strong communication skills, both verbal and written
  • Excellent interpersonal skills with the ability to interact effectively with guests and team members
  • Ability to multitask and prioritize tasks in a fast-paced environment

We offer a comprehensive rewards and compensation package for eligible associates, including opportunities for advancement and career growth, competitive wages, and a warm and supportive work environment. If you are a friendly and customer-oriented individual with excellent communication skills, we would love to hear from you.