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Customer Service Representative

2 months ago

Henderson, North Carolina, United States Rose Mart Full time
About Rose Mart

We're a dynamic retail company that's more than just a store - we're a community hub where customers find a welcoming atmosphere, helpful service, and a sense of belonging.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Cashier/Sales Associate. As a key member of our retail team, you'll be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and contributing to the overall success of our business.

Key Responsibilities
  • Customer Service Superstar: Greet customers with a smile, offer assistance, and ensure a pleasant shopping experience.
  • Sales Floor Guru: Maintain a well-stocked and visually appealing sales floor, ensuring a seamless shopping experience for our customers.
  • Upselling Ace: Master the art of upselling and suggestive selling, enhancing the customer experience and contributing to our sales goals.
  • Brand Ambassador Extraordinaire: Champion our brand by encouraging customers to join our loyalty rewards program and highlighting the exclusive benefits and personalized offers they can enjoy.
  • Cash Handling Pro: Efficiently manage the cash register, handle transactions with accuracy, and maintain a secure and organized cash handling process.
  • Safety Champion: Maintain a safe and welcoming environment for customers and colleagues alike, adhering to safety guidelines and protocols.
  • Team Player: Collaborate with colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
  • Facility Maintenance Expert: Take pride in maintaining a clean and inviting store environment, including cleaning restrooms, ensuring the inside and outside of the store are tidy, emptying trash bins, and refilling window washing stations.
  • Environment Ambassador: Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
Requirements
  • Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and Positive: Friendly demeanor and a knack for making people feel welcome.
  • Detail-Oriented: Notice the little things that make a big difference in a customer's experience.
  • Reliable and Responsible: Punctual, trustworthy, and take pride in your work.
  • Flexible: Adaptable and ready to take on a variety of tasks in our fast-paced environment.
Benefits

For information on benefits offered, please click on the hyperlink.