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Audio Visual Specialist
2 months ago
Job Summary
The Audio Visual Specialist will be part of the Corporate Information Technology team at ICF International Inc. The AV Specialist will work with our AV vendors to implement, develop and maintain ICF's meeting space standards. The specialist will provide expert level analysis and support for our ICF staff, including multiple levels of users and management.
Key Responsibilities:
- Ensure operational readiness of all room devices via an array of manufacturer cloud-based monitoring tools.
- Identify, troubleshoot, and resolve AV, digital signage and related technology.
- Maintain and develop user guides.
- Provide technical training and guidance to ICF staff and guests.
- Assist in company and departmental all hands meetings.
- Manage and operate audio-visual equipment in our auditoriums for large events.
- Practice excellent customer service and provide the highest quality of service.
- Manage and negotiate and appropriately size AV maintenance agreements, Cloud services and related licenses.
- Maintain AV standards across the enterprise, as well as testing and adopting the latest AV technology to meet ICF's conferencing needs.
- Conduct regular maintenance and updates of AV systems to ensure optimal performance.
- Work with AV partners on technical and functional issues.
- Review proposals and make recommendations on room designs and functions so they meet ICF's standards.
- Work closely with our facilities partners and employees on new room requirements, new offices, office closures and issues with existing rooms.
- Maintain hardware and software inventory, including ordering and replacing equipment and licenses as needed.
- Review room usage data to ensure ICF has the optimal number of rooms for its locations. Find solutions for new requirements as needed.
- Maintain and develop knowledge base.
Basic Qualifications:
- Bachelor's degree in computer science or a related technical discipline, (can substitute one year of experience for one year of education).
- 2+ years of hotel meeting space or conference center experience.
- Experience with customer service in a support role.
- Experience with audio visual equipment set up, configuration, networking and integration with cloud-based meeting platforms and VOIP.
Preferred Skills/Experience:
- Live event production experience.
- Ability to read as built drawings and trace in rooms/racks.
- Experience with Poly Real Connect, Poly Codecs, Logitech Rally, Wireless microphones, Audio Mixing, Barco Clickshare, BrightSign Players, BSN Cloud, 22Miles, Presentation Timers, Video Production switcher (TriCaster preferred). Crestron and Extron hardware.
- Some AV Systems design and design-review experience.
- Familiarity with: Teams Meetings, Teams Town Hall & Teams Live Events, Outlook Calendar integration, SIP profiles.