Audio Visual Facility Team Lead

3 days ago

Reston, Virginia, United States AVI-SPL Full time
Job Title: Audio Visual Facility Team Lead

The AV Facility Team Lead will provide on-premises audio visual and meeting support for an established multi-channel retailer company. This key role is responsible for overseeing a team responsible for providing meeting assistance for conference rooms and AV spaces to ensure requestors are able to facilitate meetings and events.

Responsibilities:
  • Manage on-site team responsible for ensuring high-quality audio-visual meeting support and timely preventative maintenance and repair.
  • Implement training program to develop personnel and ensure they have the skillset and knowledge to effectively perform their roles and provide recommendations and opportunities for advancing capabilities.
  • Facilitate the creation and distribution of all documented processes and workflows to all team members to establish consistent best practices.
  • Implement local preventative maintenance procedures and facility plans to ensure locations remain operationally ready.
  • Serve as the first-tier escalation point of contact for service needs with the client team.
  • Ensure minimum staffing levels are always met and oversee the development of contingency and backfill plans including freelancer pool development in local market to ensure no interruption to service.
  • Assess personal performance and hold review with personnel inclusive of corrective measures as necessary.
  • Develop and provide key factors analysis report to manager on a quarterly basis.
  • Facilitate regularly scheduled meetings with team members to ensure alignment on procedures, scheduling, and briefs as required.
Requirements:
  • 5+ years of experience in the area of audiovisual support, integration, meetings and events, or another similar field.
  • Audiovisual troubleshooting knowledge.
  • Intermediate PC troubleshooting knowledge.
  • Knowledge of basic signal flow for audio, video, and control.
  • Ability to perform routine testing and problem diagnosis for audio visual technologies.
  • Ability to read and utilize blueprints and audio / video flow diagrams.
  • Knowledge of network troubleshooting to diagnose static and dynamic IP addresses.
  • Ability to use hand and power tools in a safe and efficient manner.
  • Effectively communicate with employees, customers, and colleagues.
  • Ability to maintain composure and a positive attitude during high pressure situations.
  • Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
  • Excellent collaboration and customer relationship skills with the understanding of the importance of white glove service.
  • Ability to work and think independently and meet deadlines.
  • Flexible to work after hours and weekends when required.
  • Excellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat.
Preferred Qualifications:
  • Studio production and event experience.
  • Experience with control room equipment including video switchers, audio consoles, robotic cameras, and video playback software.
  • Certification and training with Crestron, CTS, Networking, and other Audio-Video training.
Additional Requirements:
  • Valid driver's license and safe driving record.
  • Travel is required based on requirements and location of productions and service needs including meetings at client offices and AVI-SPL offices.
  • Ability to lift/carry 50lbs.
  • Ability to climb ladders and perform overhead work.
Why Work with Us:
  • Medical benefits, including vision and dental.
  • PTO days (vacation, sick days, and personal days) and paid holidays.
  • Enjoyable company culture.
  • Training and professional development opportunities.

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