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Lexus Service Department Supervisor

2 months ago

Glen Cove, New York, United States Rallye Lexus Full time
Position Overview

The Rallye Motor Company, a leading luxury automotive group, is in search of a dedicated Shop Foreman for Rallye Lexus. The Shop Foreman plays a crucial role in ensuring the excellence of service operations by effectively utilizing all available resources within the service department. This position acts as a key intermediary between service advisors and technicians, as well as a coordinator and technical consultant for all recurring shop repairs.

Key Responsibilities:

  • Enhance customer satisfaction and foster repeat service clientele by guaranteeing that vehicles are repaired and maintained correctly, ensuring they are 'fixed right the first time.'
  • Stay informed about Lexus products and services, maintaining professional and technical proficiency through on-the-job training and participation in training programs.
  • Ensure the service department is well-stocked with necessary equipment, tools, and supplies.
  • Manage and uphold the service department in accordance with the safety and aesthetic standards set by Rallye and Lexus, as well as relevant government regulations.
  • Comply with all Federal and State laws pertaining to automobile repair and consumer protection.
  • Assist in the distribution of repair orders and the planning of work assignments.
  • Monitor the quality of work during progress and provide assistance to technicians with technical challenges.
  • Supply technicians and service advisors with essential technical information and repair protocols.
  • Continuously strive to enhance the effectiveness and efficiency of the Service Department through in-center training and mentorship of technicians.
  • Elevate the technical expertise of staff by organizing training sessions for service technicians, including attendance at Lexus training seminars and workshops.
  • Support the Service Manager with matters related to personnel, facilities, tools, or equipment that may impact productivity, efficiency, work quality, or customer satisfaction.
  • Facilitate communication, processes, and relationships with the Service Manager, Service Advisors, Parts Manager, and Parts Counter Person.
  • Engage with customers to resolve complex vehicle issues that have proven challenging to diagnose.

The ideal candidate is seeking a long-term role where they can apply their technical expertise in a modern facility, be part of a remarkable team, and enjoy a balanced work-life with excellent benefits. The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that upholds our culture of customer service and automotive excellence. We aim to provide our team members with various career opportunities that encourage personal growth, learning, and equality. Our comprehensive benefits and focus on employee development, along with significant earning potential, are just a few reasons to consider a career with Rallye.

Qualifications:

  • Valid and clean Driver's License.
  • Minimum of 5 years of experience as a Lexus automotive technician.
  • Strong mechanical skills and manual dexterity.
  • Experience in supervising, coaching, delegating, and training technicians.
  • Proficient understanding of all shop equipment.
  • Excellent analytical, problem-solving, and documentation abilities.
  • Capability to read and comprehend instructions and information.
  • Must achieve 8 ASE certifications upon hiring.

Compensation and Benefits:

  • Comprehensive benefits package including medical, dental, and vision coverage for employees and their families.
  • Company-paid life insurance with options for additional coverage.
  • Voluntary short-term and long-term disability insurance available.
  • Paid time off and holidays.
  • 401K retirement plan.
  • Employee Assistance Program.

Salary: Annual Salary ranging from $75,000 to $85,000 plus commission.