Service Desk Analyst Level 1

2 weeks ago


Willingboro, New Jersey, United States firstPRO, Inc Full time

firstPRO, Inc is seeking a skilled Service Desk Analyst to join our team in the Willingboro, NJ area. This 4-month consulting position has the potential for extension and offers a morning shift and a third shift. The ideal candidate will have experience in a call center environment and be able to work independently.

Key Responsibilities:

  • Provide technical support via phone, email, and ticketing systems (ServiceNow) to customers and internal staff.
  • Troubleshoot hardware and software issues, including POS systems, network problems, and desktop support.
  • Document and track issues to maintain service quality and customer satisfaction.
  • Support internal staff by managing a queue of service requests.

Requirements:

  • 2+ years of experience in a high-volume call center environment.
  • Strong customer service skills and professionalism.
  • IT background preferred; experience with Microsoft products (Teams & Exchange) is a plus.
  • Ability to work independently and document processes effectively.
  • Familiarity with POS systems, network protocols (WAN, LAN), and telephony systems.
  • Strong writing skills for documentation purposes.


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