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Warehouse Data Entry Specialist
2 months ago
URM Stores is seeking a highly motivated and detail-oriented Order Management Coordinator to join our team. As a key member of our Logistics and Customer Service team, you will be responsible for ensuring seamless order execution and providing exceptional customer service to our internal and external customers.
Key Responsibilities- Create a positive experience for customers by consistently providing superior service and exceeding expectations.
- Accountable for the day-to-day execution of customer orders, ensuring accurate invoices and timely processing of incoming and outgoing shipments.
- Collaborate with team members and other departments to identify and implement strategic initiatives to enhance customer relationships while reducing costs.
- Manage critical metrics, including response time to customers, case fill, and on-time delivery.
- Process orders from customers, sales representatives, purchasing department, and merchandisers, as well as process credits requests from customers within the Credit Policy.
- Maintain system data to ensure order systems work as expected and manage multiple Xdock Programs, both manual and electronic.
- Customer service-oriented with a passion for helping others succeed.
- Strong logistics ordering system knowledge preferred.
- Detail-oriented with an eye for analytics and ability to navigate computerized systems for tracking, information gathering, and/or troubleshooting.
- Proficient knowledge of the organization, products, and services.
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
- Ability to leverage and/or engage others to accomplish projects.
URM Stores offers a competitive salary, up to $22.03/hour DOE, as well as a comprehensive benefits package, including medical, dental, vision, and RX insurance, company-paid pension plan, retirement medical plan, and paid time off. We also offer an employee discount program at our company-owned grocery stores and a fun, supportive work environment.
URM Stores is an equal opportunity employer and provides equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, service in the uniformed services, or any other classification protected by state or federal law.
