Customer Support Associate

6 days ago


Keller, Texas, United States Handyman Connection Full time

**About Handyman Connection**

We are a locally owned and operated Home Improvement Company dedicated to excellent customer service and quality workmanship. With over 50% repeat/referral customer base, we are seeking additional office support for our growing business.

What You Will Receive
  • A competitive salary of $31,200 per year, plus the opportunity to earn monthly bonuses against set metrics.
  • Traditional business hours with some flexibility - no nights or weekends.
  • A professional office with a friendly touch.
  • Excellent training and support.
  • Branded apparel available (or business casual attire).

Responsibilities:

  • Strong telephone and written communication skills.
  • Dedication to excellent customer service.
  • Outgoing personality; enjoys working with people.
  • Prescreening of craftsman applications, preparation of paperwork for interviews and onboarding.
  • Office administration.
  • Able to manage small business details while working independently.
  • Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
  • Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, PowerPoint.
  • Prior experience and working knowledge of CRM software preferred.
  • Knowledge of home repair and light remodeling a plus.
  • Experience working in a Customer Service Role or Telemarketing Role preferred.
  • Confident in selling over the phone.
  • Experience handling customer payments - some QuickBooks experience preferred.


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