Customer Service Specialist

2 weeks ago


Haverhill, Massachusetts, United States Preferred Home Services, LLC Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong work ethic.

Responsibilities
  • Initiate customer contact through inbound calls, outbound calls, and web-based platforms
  • Build rapport with customers, create a sense of urgency, and maximize appointment scheduling opportunities
  • Maintain and update customer databases with accurate information
  • Resolve customer issues efficiently and professionally
Requirements
  • Excellent communication and interpersonal skills
  • Able to juggle multiple tasks and prioritize effectively
  • Comfortable working with software platforms and typing at 50+ WPM
  • Friendly and upbeat personality, with ability to remain calm under stress

Estimated Salary: $17.00/hour (entry-level), with potential for pay increases based on performance data

Benefits: Health insurance, dental, vision, 401(k) with up to 4% matching, paid holidays, paid time off, life insurance, short-term disability, critical illness, and accident indemnity



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