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Director of North America Client Services Leadership
1 week ago
**About the Role**
We are seeking a highly experienced Director of North America Client Services Leadership to join our team. As a key member of our leadership team, you will be responsible for driving business development efforts, enhancing relationships with existing clients, and strengthening C-suite connectivity to understand their direction.
The ideal candidate will have a proven track record of streamlining and improving service operations, exceptional industry forecasting skills, and successful budget management experience. You will also have the ability to motivate leaders to achieve lofty goals and drive operational efficiencies that optimize service delivery.
Key Responsibilities:
- Drive business development efforts with key clients to generate revenue opportunities
- Enhance relationships with existing clients and strengthen C-suite connectivity to understand their direction
- Oversee and work with Client Service Directors to increase awareness of business opportunities and increase revenue streams
- Manage and achieve P&L goals for the North America Client Service team by making strategic decisions that meet or exceed revenue targets, manage costs, and enhance profitability
- Collaborate with other North America leaders to carry out shared goals of the department
- Work with Sales and Marketing to increase company footprint amongst our clients and identify new clients via targeted searches
Responsibilities**
- Develop and implement business development strategies to drive revenue growth
- Build and maintain strong relationships with key clients and stakeholders
- Lead cross-functional teams to deliver projects and initiatives
- Monitor and analyze key performance indicators (KPIs) to measure team performance
- Identify opportunities for process improvements and implement changes to optimize service delivery
Requirements
- Bachelor's degree in a relevant field, such as accounting or finance; MBA preferred
- Proven inspirational leader and manager of people, with experience of managing and developing effective teams
- At least ten years of industry experience with a proven track record of streamlining and improving a service operation
- Exceptional industry forecasting and successful budget management experience
- Robust analytical, problem-solving, and troubleshooting skills
- Project management experience
- Excellent leadership, communication, and organizational skills
- A proactive and dynamic personality
- Industry compliance experience a plus
- Investor Services experience a plus
