Medical Records Coordinator Associate

6 days ago


New Ulm, Minnesota, United States UnitedHealth Group Full time

We are a dynamic and growing organization that values diversity, equity, and inclusion. Our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone deserves the opportunity to live their healthiest life, regardless of race, gender, sexuality, age, location, or income. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Our team is passionate about making a difference in the lives of others, and we invite you to join us on this journey. As a Per Diem Patient Access Representative Associate, you will have the opportunity to work with a talented group of professionals, develop your skills and career, and make a positive impact on the lives of others.

Responsibilities:

  1. Greet and welcome patients in person
  2. Collect demographic and insurance information
  3. Check in and interview patients to complete appropriate paperwork
  4. Direct patients to their appointment or procedure
  5. Assist in scheduling add-on appointments
  6. Document any issues and resolutions in electronic medical records
  7. Resolve claim issues or registration errors on patient accounts
  8. Verify insurance eligibility and benefits information for payers and interpret results
  9. Obtain cost information and explain it to patients if necessary
  10. Collect co-pay or deductibles and respond to questions regarding financial assistance programs available
  11. Screen and approve patients for financial assistance programs
  12. Assist and counsel patients with application process for available financial assistance programs
  13. Provide technical or functional direction for employees
  14. Assist patients in completion of request for information forms and submit to appropriate department
  15. Obtain signatures from patients as needed

Requirements:

  • 6+ months of customer service experience
  • Intermediate level of proficiency with Microsoft Office products
  • Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
  • Ability to pick up 1st, 2nd, or 3rd shift hours (generally 1-3 shifts a month)
  • Ability to work every third weekend overnight shift (Friday and Saturday 11:00pm to 7:00am)
  • Must be 18 years of age OR older

Preferred Qualifications:

  • Revenue Cycle experience
  • General office experience
  • Epic experience


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