Guest Advocate

5 days ago

Portland, Oregon, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel growth opportunities, and succeed as one Target team.

Job Summary

We're seeking a Guest Advocate to join our team in our smallest format stores. As a Guest Advocate, you'll be responsible for ensuring each guest has an enjoyable experience, providing exceptional service, and anticipating guest needs. You'll work in all areas of the store, including cashiering, stocking, presentation, and price accuracy.

Key Responsibilities
  • Create a welcoming experience by authentically greeting all guests
  • Observe and quickly understand whether a guest needs assistance or wants to interact
  • Engage with guests in a genuine way, asking questions to better understand their specific needs
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
  • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
  • Help guests as you complete workload with minimal guest disruption
  • Work in all departments to ensure sales floor is full, zoned, and in stock for guests
  • Push and stock product to sales floor
  • Execute adjacency changes, transitions, revisions, and sales plans for all departments
  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
  • Complete scans and system audit functions to ensure inventory accuracy
  • Support execution of major transitions and ISM
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed
  • Accurately execute all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments
  • Process all inbound deliveries (using the receive application) to ensure inventory accuracy
  • Complete all backroom daily and weekly audits
  • Operate power equipment only if certified
  • Maintain backroom organization and location accuracy and follow equipment guidelines
  • Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks
  • Demonstrate a culture of ethical conduct, safety, and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
  • All other duties based on business needs
Requirements
  • Welcoming and helpful attitude toward guests and other team members
  • Learn and adapt to current technology needs
  • Work both independently and with a team
  • Resolve guest questions quickly on the spot
  • Attention to detail and follow a multi-step process
  • Accurately handle cash register operations
  • Climb up and down ladders
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
  • Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary
About Us

Target is an awesome place to work, and we care about our teams. We offer competitive benefits, including financial and education support, well-being programs, and more. If you're interested in joining our team, please visit our website for more information.

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