Technical Support Agent

1 week ago


Yuma, Arizona, United States Foothills Bank Full time
About The Role

Join a leading financial institution known for its commitment to excellence and customer satisfaction. Foothills Bank has consistently been recognized as one of the Top Companies to Work for in Arizona.

Summary

We are seeking individuals who thrive in a dynamic call center setting, capable of managing multiple tasks while assisting customers over the phone and entering data efficiently. Exceptional verbal communication skills are essential.

DUTIES AND RESPONSIBILITIES:
  • Provide assistance to customers via phone, chat, or email, ensuring they receive the necessary services or information.
  • Engage with customers to understand their financial needs and recommend suitable products and services, generating leads for the sales team.
  • Participate in various sales initiatives and events.
  • Resolve customer inquiries effectively, either during the call or through follow-up communications.
  • Gather relevant information, assess customer feedback, and propose optimal solutions.
  • Deliver advanced troubleshooting support for technical issues, ensuring a positive customer experience.
  • Assist customers with online banking concerns and provide guidance on bank products.
  • Maintain regular attendance to facilitate in-person interactions with customers.
  • Perform additional tasks as assigned and adhere to all regulatory and security protocols.
  • Ensure confidentiality of customer information at all times.
About YouQUALIFICATIONS:
  • Six months to one year of relevant customer service experience.
  • Preferred experience in banking or call center environments.
  • Basic understanding of banking products and services is advantageous.
  • A high school diploma or GED is required.
KNOWLEDGE, SKILL, ABILITY:
  • Exhibit courtesy, tact, and diplomacy in all interactions.
  • Communicate clearly and effectively, both verbally and in writing.
  • Demonstrate the ability to work independently and collaboratively within a team.
  • Utilize various technologies and software applications proficiently.
  • Maintain confidentiality regarding sensitive information.
WORK ENVIRONMENT:

This position requires working indoors in a climate-controlled environment with moderate noise levels.

PHYSICAL DEMANDS:

The physical requirements of this role include the ability to sit for extended periods, perform repetitive motions, and communicate effectively. Reasonable accommodations may be made for individuals with disabilities.

COMPENSATION & BENEFITS:

Compensation is based on relevant experience and geographic location. We offer a comprehensive benefits package, including medical, dental, vision, life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, and Paid Time Off (PTO).

COMPANY OVERVIEW:

Foothills Bank is dedicated to serving the communities we operate in, and we embrace growth and change alongside our customers. We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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