Customer Support Specialist
4 weeks ago
Join DISH, a leading provider of wireless services, as a Customer Support Representative. In this role, you will be the voice of the company to our customers, resolving issues, preventing future problems, and promoting our services.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team. As a Customer Support Representative, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities- Provide quality customer service and resolve customer issues in a timely and professional manner
- Answer customer questions and provide information about our wireless products and services
- Upsell and cross-sell our products and services to customers
- Identify opportunities to improve customer satisfaction and provide feedback to the business
- Work collaboratively with the team to achieve customer satisfaction goals
- High school diploma or equivalent required
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and multitask
- Basic computer skills and knowledge of Windows OS
- Ability to work flexible schedules, including evenings and weekends
- Competitive hourly rate of $15.50
- Opportunity for career advancement and professional growth
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Tuition reimbursement and education assistance
- Heavily discounted DISH, Sling, and Boost Mobile services
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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