Customer Support Specialist

4 weeks ago


North Tazewell, United States DISH Full time
Job Title: Customer Support Representative

Join DISH, a leading provider of wireless services, as a Customer Support Representative. In this role, you will be the voice of the company to our customers, resolving issues, preventing future problems, and promoting our services.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team. As a Customer Support Representative, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide quality customer service and resolve customer issues in a timely and professional manner
  • Answer customer questions and provide information about our wireless products and services
  • Upsell and cross-sell our products and services to customers
  • Identify opportunities to improve customer satisfaction and provide feedback to the business
  • Work collaboratively with the team to achieve customer satisfaction goals
Requirements
  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of Windows OS
  • Ability to work flexible schedules, including evenings and weekends
What We Offer
  • Competitive hourly rate of $15.50
  • Opportunity for career advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Tuition reimbursement and education assistance
  • Heavily discounted DISH, Sling, and Boost Mobile services

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.


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