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Food Service Associate

2 months ago


White Plains, New York, United States Sonesta Hotels Full time

Position Overview

As a vital member of our team at Sonesta Hotels, the Restaurant Server/Runner plays a crucial role in delivering exceptional dining experiences to our guests.

Work Environment

  • Fast-paced and dynamic atmosphere.
  • Primarily indoor work settings.
  • Ability to work in varying temperature conditions, including kitchens and storage areas.

Physical Requirements

  • Capability to lift and carry items weighing up to 50 pounds occasionally, and 20 pounds frequently.
  • Frequent bending, kneeling, and reaching are necessary.
  • Must be able to stand for the duration of the shift.

Work Schedule Expectations

  • Flexibility to work on weekends, holidays, and various shifts is essential.
  • Shifts may range from ten to twelve hours as needed.

Qualifications and Experience

  • A minimum of two years of experience in a full-service restaurant is preferred, ideally in a fine dining context.
  • High school diploma or equivalent is preferred.

Key Responsibilities

  • Warmly greet and acknowledge guests upon arrival, ensuring a professional and friendly interaction.
  • Possess comprehensive knowledge of the menu offerings.
  • Accurately serve food and beverages, ensuring proper presentation and temperature.
  • Utilize the POS system efficiently to manage orders and adhere to cash handling protocols.
  • Regularly check in with guests to ensure satisfaction and address any needs.
  • Maintain cleanliness and organization of dining areas and service equipment.
  • Complete assigned closing duties and reports diligently.
  • Follow established safety and sanitation practices.
  • Adhere to uniform and grooming standards consistently.
  • Undertake additional tasks as directed by management.

Skills and Attributes

  • Courteous, attentive, and friendly demeanor towards guests and colleagues.
  • Strong organizational skills with a keen attention to detail.
  • Ability to work efficiently without compromising service quality.
  • Capacity to work independently while maintaining high performance standards.
  • Team-oriented mindset with the ability to collaborate effectively.
  • Required certifications: Food handlers and TIPS.
  • Previous experience in customer-facing roles is essential.
  • Proficiency in English is required.
  • Familiarity with computerized cash registers is advantageous.

Additional Information

At Sonesta Hotels, we recognize the importance of benefits in supporting the health and financial well-being of our employees and their families. We offer a comprehensive benefits package that includes:

  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Employee Discounts at Sonesta Hotels
  • Educational Assistance Programs
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Short and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Application Process

Please ensure that your application is complete, including a resume, as incomplete submissions will not be considered.