Community Engagement Specialist at Ymca of Greater Omaha
5 days ago
Job Title: Customer Service Expert Mills Co YMCA
Job Type: Full-time
Location: Ymca of Greater Omaha
Job Description:
We are seeking a highly motivated and experienced Customer Service Expert to join our team at Mills Co YMCA. As a Customer Service Expert, you will be responsible for delivering exceptional customer service to all members, guests, and program participants.
Responsibilities:
- Provide exceptional customer service to members, guests, and program participants.
- Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships.
- Build relationships with members; help members connect with one another and the YMCA.
- Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
- Apply all YMCA policies to support member services.
- May hand out locker keys, locks, and towels; may monitor the locker rooms as required.
- Actively participate in department and branch staff meetings and/or related trainings.
- Perform other duties as assigned.
Requirements:
- At least 16 years of age.
- Excellent interpersonal and problem-solving skills.
- Previous customer service, sales, or related experience.
- Basic knowledge of computers.
- Ability to work independently with attention to detail required.
- Complete before first shift: YMCA cause & culture training; membership-specific computer training.
- Complete within 30 days of hire: Child Abuse Prevention Training; BLS CPR; First Aid (provided by YMCA).
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check.
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