Community Engagement Specialist at Ymca of Greater Omaha

5 days ago


Glenwood, Iowa, United States Ymca of Greater Omaha Full time

Job Title: Customer Service Expert Mills Co YMCA

Job Type: Full-time

Location: Ymca of Greater Omaha

Job Description:

We are seeking a highly motivated and experienced Customer Service Expert to join our team at Mills Co YMCA. As a Customer Service Expert, you will be responsible for delivering exceptional customer service to all members, guests, and program participants.

Responsibilities:

  • Provide exceptional customer service to members, guests, and program participants.
  • Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships.
  • Build relationships with members; help members connect with one another and the YMCA.
  • Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
  • Apply all YMCA policies to support member services.
  • May hand out locker keys, locks, and towels; may monitor the locker rooms as required.
  • Actively participate in department and branch staff meetings and/or related trainings.
  • Perform other duties as assigned.

Requirements:

  • At least 16 years of age.
  • Excellent interpersonal and problem-solving skills.
  • Previous customer service, sales, or related experience.
  • Basic knowledge of computers.
  • Ability to work independently with attention to detail required.
  • Complete before first shift: YMCA cause & culture training; membership-specific computer training.
  • Complete within 30 days of hire: Child Abuse Prevention Training; BLS CPR; First Aid (provided by YMCA).
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check.


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