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Service Director
2 months ago
Key Responsibilities:
* Meet with key customers to assess current service levels, identify emerging and unmet needs, and implement corrections and recommendations to improve service effectiveness
* Retain target customer base through relationship building and renewing contracts
* Achieve Service department goals in budget, customer retention, revenue and profit growth, and material control
* Develop area pricing and contract terms strategy for each market segment
* Recruit, hire, and train service members in a timely manner on service, revenue growth, product knowledge, negotiation, industry knowledge, pricing, and profitability
* Advise the management team on competitive trends
* Responsible for service administration, including systems adherence, compensation, and reports
* Protect company resources, including members, material, and fleet resources, by following all Morgan policies
* Lead the execution of strategies to achieve new company initiatives and conduct regular performance reviews
* Operate step van/box truck and train new hires
* Manage Saturday routing and rotating weekends on-call
Benefits:
* Competitive compensation ($65-$68k/yr. starting salary)
* Additional profit-sharing bonus potential
* Great health insurance: medical, dental, life, prescription
* Long-term disability
* 401(k) plan with company match
* Additional 401(k) 3% company contribution on top of match
* Paid vacation, sick, and holidays
* Employee referral program
Requirements:
* High school diploma or GED required
* College degree a plus but not required
* Must have previous experience with box trucks and/or step vans
* Must have 3+ years of experience managing production/warehouse service teams (managers, supervisors, and route service reps.)
* Must have strong negotiation skills and ability to strategically focus on outstanding customer service
* Ability to communicate face-to-face in a clear, confident manner as an authority on service deliverables
* Must be a self-starter with ability to seek out alternative solutions for complicated issues
* High sense of urgency with flexibility to handle sudden changes in routine
* Reliable, disciplined, trustworthy, with common sense approach to customer issues
* Must be comfortable with technology (including handheld devices)
* Valid driver's license with clean driving record
* Must be able to pass a background check, assessment, and drug screening (hair)
About Morgan Services:
Morgan Services is a family-owned textile company with a long and distinguished heritage in the specialty laundry field. We have been providing linen and uniform services for all types of facilities since 1887. Morgan is the first coast-to-coast linen and uniform laundry operation that TRSA (Textile Rental Services Assoc.) has certified to its Clean Green international standard, recognizing leadership in sustainability and conservation.
If you are a motivated and experienced professional looking for a challenging role in a dynamic company, we encourage you to apply for this Service Manager position at Morgan Services."
