Collections Specialist

3 weeks ago


Forest Park Georgia, United States American Credit Acceptance Full time
About the Role

We are seeking dedicated professionals to join our team as Collections Specialists in a role that offers three different levels of expertise: Level I, II, and III. As a Collections Specialist, you will be a key connection between our company and our valued customers, focusing on resolving outstanding balances and managing delinquent accounts.

Key Responsibilities
  • Initiate customer contact to negotiate payment arrangements and terms to resolve delinquent accounts.
  • Manage a portfolio of assigned delinquent customers, ranging from early to high-risk and 31+ days past due.
  • Utilize various collection techniques to negotiate payment arrangements and terms in order to resolve delinquent accounts.
  • Work closely with customers to facilitate timely car payments.
  • Utilize skip-tracing techniques to locate customer information and evaluate financial situations varying in complexity.
  • Handle call escalations when necessary.
  • Accurately document information within our computer systems.
  • Assist with special projects, written document composition, and reports as needed.
Requirements
  • 1-3+ years of Collections, Customer Service, or Sales experience.
  • High School Diploma or GED.
  • Strong attention to detail and excellent problem-solving skills.
  • Ability to navigate various computer applications.
  • Excellent written and verbal communication skills.
  • Ability to thrive in a fast-paced environment.
  • Stable work history.
  • Coachable and receptive to feedback with a desire to learn and grow your skillset.
Preferred Qualifications
  • Experience with an auto-dialer system a plus.
  • Proven track record of successful collections or relevant experience a plus.
  • Advanced knowledge of company products, services, policies, procedures, and collections systems.
  • 4 years of college or equivalent.


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