IT Service Delivery Manager
1 week ago
We are looking for an IT Service Delivery Manager to lead our technical support team in New York City. The ideal candidate will have experience working in a large company as a Help Desk agent and have demonstrated desk-side support and customer-facing skills.
This is a full-time position with a flexible schedule, requiring the ability to work effectively independently or as part of a team. You will be expected to provide timely reports to IT management and maintain a high level of customer satisfaction.
Main Responsibilities:
- Develop and implement IT service delivery strategies to meet business objectives
- Manage service requests from inception to completion within Service Level Objectives (Service Level Management)
- Lead a team of technical support specialists to ensure seamless service delivery
- Collaborate with IT teams to resolve critical issues and improve service quality
Requirements:
- Customer service skills
- Proven experience in IT service management
- Bachelor's degree in computer science or related field
- Advanced knowledge of ITIL processes
- Excellent leadership and communication skills
The estimated salary range for this position is $60,000 - $72,000 per year.
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