IT Service Delivery Manager

1 week ago


New York, New York, United States Steve Madden Full time
About the Role

We are looking for an IT Service Delivery Manager to lead our technical support team in New York City. The ideal candidate will have experience working in a large company as a Help Desk agent and have demonstrated desk-side support and customer-facing skills.

This is a full-time position with a flexible schedule, requiring the ability to work effectively independently or as part of a team. You will be expected to provide timely reports to IT management and maintain a high level of customer satisfaction.

Main Responsibilities:
  1. Develop and implement IT service delivery strategies to meet business objectives
  2. Manage service requests from inception to completion within Service Level Objectives (Service Level Management)
  3. Lead a team of technical support specialists to ensure seamless service delivery
  4. Collaborate with IT teams to resolve critical issues and improve service quality

Requirements:
  • Customer service skills
  • Proven experience in IT service management
  • Bachelor's degree in computer science or related field
  • Advanced knowledge of ITIL processes
  • Excellent leadership and communication skills

The estimated salary range for this position is $60,000 - $72,000 per year.
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