IT Service Delivery Director

5 days ago


New York, New York, United States Cole Haan Full time
Technical Leader: Cole Haan is looking for a skilled professional to join our IT team as a Network Infrastructure Manager. As a key member of our End User Computing team, you will be responsible for leading the delivery of excellent computing experiences for our enterprise user base. With an estimated salary range of $135k to $150k annually, this position offers a competitive compensation package, including health insurance, dental insurance, vision care, and a 401(k) retirement plan.

Key responsibilities include:
- Overseeing the management of all End User office technologies, including desktop, laptop, mobile, telephony, and video conferencing
- Leadership and partnership with multiple IT and Business functional areas
- Strategic outsourcing partner management
- Escalations from service desk (Level 1) in support of end user devices and applications
- Accountable for L1-L3 end user computing services, including PC, Mac, and mobile applications and hardware

A successful candidate will have ~3+ years experience managing technical resources in End User support, with expertise in end user asset and device management, vendor management, and service delivery models. PMP Certification or equivalent experience is also highly valued.

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