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Maintenance Technician

2 months ago


Belmont, United States Extended Stay America Full time

Job Summary

The Maintenance Technician role at Extended Stay America is a critical position that requires a dedicated individual committed to delivering exceptional service and ensuring a top-notch experience for guests and associates. As a key member of our team, you will be responsible for maintaining property equipment, keeping premises in excellent condition, and ensuring guest rooms are well-maintained.

Key Responsibilities

  • Provide exceptional service to guests and associates at all times, ensuring a high level of customer satisfaction.
  • Complete tasks independently and in compliance with company guidelines, adhering to established protocols and procedures.
  • Assist guests promptly and follow up on requests as needed, demonstrating a commitment to customer service excellence.
  • Perform cleaning duties outlined in the maintenance schedule to maintain premises, ensuring a clean and safe environment for guests.
  • Repair items listed on work orders efficiently, utilizing technical skills and knowledge to resolve issues.
  • Conduct preventative maintenance inspections as required, identifying potential issues and taking proactive measures to prevent equipment failures.
  • Follow the maintenance schedule daily to meet company standards, ensuring that all tasks are completed in a timely and efficient manner.
  • Maintain accurate records as outlined in the maintenance manual, providing a clear and transparent record of maintenance activities.
  • Organize maintenance tools and keep work areas clean and safe, adhering to company safety protocols and regulations.
  • Maintain boiler rooms, electric rooms, and other areas according to established standards, ensuring a safe and efficient working environment.
  • Ensure all fire safety equipment is operational and up-to-date, adhering to company safety protocols and regulations.
  • Adhere to company safety and security policies, including OSHA and ADA regulations, to ensure a safe working environment for all employees.
  • Assist with pool and spa maintenance per company guidelines, ensuring that all facilities are clean and well-maintained.
  • Handle emergencies and vendor communication as directed by management, providing a high level of service and support to guests and associates.

Additional Responsibilities

  • Assist with hotel cleaning tasks as needed, providing support to the housekeeping team to ensure a clean and well-maintained hotel.
  • Maintain overall cleanliness of the hotel, ensuring that all areas are clean and well-maintained.
  • Perform other duties as assigned by management, providing a high level of service and support to guests and associates.

Benefits

  • Competitive wages and benefits package
  • Opportunities for career advancement and professional growth
  • Employee recognition and rewards programs
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) savings plan and employee assistance program
  • Employee perks program offering discounts to major companies