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Retail Sales Specialist
2 months ago
As a Retail Sales Specialist at Navy Exchange, you will represent our brand and enhance our reputation by delivering exceptional service to our customers. Your expertise will play a crucial role in helping customers understand the value of our products and services.
With a commitment to learning about our offerings, you will effectively communicate our mission in an educational and professional manner. A positive attitude and a passion for serving others are essential to making a meaningful impact within our organization.
Key Responsibilities
Customer Interaction
- Engage proactively with customers to establish connections.
- Listen attentively to customer needs and ask relevant questions.
- Guide customers to products, sharing information about promotions and events.
- Deliver outstanding customer service consistently.
- Foster positive, inclusive relationships and take responsibility for your actions.
- Utilize your knowledge to showcase product features and provide comparisons.
- For apparel or military uniforms, assist with measurements to ensure proper fit.
- Ensure the store is well-presented and organized.
- Cross-sell products and maintain familiarity with store layout.
- Recommend products based on current trends and customer preferences.
- Encourage additional purchases through upselling techniques.
- Stay informed about product features and trends to enhance customer knowledge.
- Process transactions accurately using the Point of Sale system.
- Complete necessary paperwork and reports related to sales.
- Manage special orders, including tracking and customer updates.
- Oversee merchandise, ensuring accurate inventory processes.
- Adhere to assigned work schedules.
Ensure accurate follow-through on all tasks assigned.
Additional Responsibilities
Perform other duties as assigned.
Qualifications
- In-depth product knowledge and technical understanding.
- 1-2 years of retail or relevant experience preferred; 6 months of specific product experience required.
- Strong interpersonal and communication abilities.
Capable of reading and interpreting instructional documents and effectively communicating with customers and team members.
Mathematical Skills- Proficient in basic math operations and calculations.
- Ability to multitask while remaining attentive to customer needs.
Work collaboratively within a team and take initiative when necessary.
Physical Requirements
This role involves frequent movement, communication, and standing for extended periods. May require lifting items weighing up to 50 lbs.
Work Schedule
Must be available to work various shifts, including mornings, evenings, weekends, and holidays.
General Experience
6 months of relevant experience in retail or customer service preferred.
Education Substitution
A high school diploma or equivalent may substitute for experience requirements.
