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Computer Systems Specialist

1 month ago

Owensboro, Kentucky, United States Owensboro Public Schools Full time
Job Summary

We are seeking a highly skilled Computer Maintenance Technician - Level II to join our team at Owensboro Public Schools. This individual will be responsible for assisting Level I techs with troubleshooting and resolving issues with educational technology, as well as serving as an escalation point for resolving technical issues in the district.

Key Responsibilities
  • Resolve escalated or district-wide technical support incidents
  • Perform a variety of skilled and technical duties related to the installation, repair, alteration and maintenance of computers, printers, and other peripheral equipment
  • Conduct one-on-one and group training for personnel in use of computers and related software
  • Inspect, isolate, and diagnose system malfunctions and determine appropriate repair procedures
  • Update and maintain diagrams, documentation and other resources for staff and departmental use
  • Monitor ticket system to assist in completion of all outstanding issues
  • Make purchasing recommendations and recommend strategies to maintain efficiency
  • Install computer hardware systems and software, including upgrades and enhancements
  • Install, monitor, and maintain district-owned technology devices and equipment
  • Collaborate with departmental leadership and Level III techs on planning appropriate placement of technology devices, and training to be delivered
  • Perform advanced level repairs on technology devices and equipment, securing advanced-level training if necessary
  • Communicate with other departments regarding the repair and installation of computer equipment
  • Provide assistance, information and technical expertise to faculty, administrators and students regarding the safe and proper operation, care and maintenance of computerized equipment
Requirements
  • Proficient knowledge of technology equipment and devices
  • Methods, equipment and tools used in the skilled repair and servicing of computer equipment
  • Proficient knowledge of computer networks and networking equipment, management, installation, and maintenance
  • Safety practices and precautions used in working with computer equipment
  • Proficient computer programming knowledge and application (preferred)
  • Proficient techniques in record-keeping, organization, inventory, and work order management
  • Interpersonal skills using tact, patience and courtesy
  • Health and safety regulations
Work Environment

This position will require working in a variety of environments, including indoor and outdoor settings. The individual will be subject to both environmentally controlled and outdoor environments, and will be required to travel amongst building locations. The position will also require dealing with conflict and requires use of sound judgment.

Physical Demands: Standing, walking, sitting, reaching, talking, bending, pushing, and moving throughout the day. Some physical demand with some lifting of 50 lbs or more. Hand and finger dexterity. Repetitive movements.

Travel Requirements: Less than 20% out of district. Daily as needed within district boundaries.