Account Specialist

4 days ago

Lake Worth, Florida, United States Buyers Edge Platform, LLC Full time

Company Overview

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Buyers Edge Platform, LLC is a leading data and technology company specializing in hospitality procurement. As a Buyers Edge Platform brand, we go beyond conventional solutions, offering innovative procurement strategies, flexible supply chain management, and tailored strategic services.

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We provide our members with exclusive access to nationally contracted pricing on essential everyday supplies and services, dedicated account management, and seamlessly integrated data and technology solutions.

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Our commitment to hospitality success is reflected in providing customized solutions that add significant value and unlock unparalleled savings potential for hospitality operators.

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This is a hybrid position out of our Lake Worth, FL office with the ability to work from home on Fridays. We are unable to offer work sponsorship for this role.

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About Us

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  • We are a dynamic team driven by innovation and customer satisfaction.
  • We pride ourselves on delivering exceptional results through our commitment to excellence.
  • We strive to foster a culture of collaboration, inclusivity, and continuous improvement.
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Your Role

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We are seeking a highly motivated Client Manager to join our team. In this position, you will be responsible for managing new and current accounts, working closely with clients to add additional account revenue by adding new programs, and managing accounts in conjunction with the sales team.

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You will serve as the client's voice within our organization, keeping organized for both the internal team and the needs of the clients. You will also proactively anticipate customer needs and identify any potential issues, create recommendations, and facilitate action for resolution.

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Key Responsibilities

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  • Minimum of 50 daily client outreaches (calls, emails, campaigns, etc.)
  • Establish and deepen client relationships by understanding their business objectives and providing exemplary support as their primary contact within Source1
  • Conduct weekly, monthly, and quarterly meetings with clients on updates, information, concerns, and new opportunities
  • Serve as the client's voice within Source1
  • Keep organized for both the internal team, as well as the needs of the clients
  • Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution
  • Identify opportunities for potential upsell
  • Organize and conduct onboarding of clients
  • Work together with VP of Client Relations to build and maintain client relationships
  • Keep all applicable people in the loop
  • Organize, schedule, prepare and conduct business reviews on a quarterly basis
  • Maintain timely follow-up for any client requests
  • Log all activities, communication, and client data updated internal and external within the CRM systems and databases
  • Market new programs and services to clients
  • Provide frequent updates on project progress
  • Must be comfortable being the point person for the client and internal departments
  • Have a full understanding of Source1 interaction with Platform brands
  • Work with other departments in driving additional revenue through direct manufacturer programs
  • Be available to travel to visit clients face to face
  • Facilitate customer portals
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What We Offer

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We provide an amazing compensation package, including competitive salary: $85,000 - $110,000 per year, depending on experience, and benefits such as medical, dental, and vision coverages, ancillary plans, a 401(k) plan with company match, thorough training and development program, and more.

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We welcome all candidates to apply, regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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About You

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We are looking for a highly motivated individual with:

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  • 3+ years of customer service experience
  • 1+ years of sales calling experience
  • 4-year Bachelors' or Associate's degree preferred
  • Hospitality experience is a plus
  • Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint) proficiency
  • Ability to travel up to 25% of the time
  • Valid, unrestricted driver's license with the ability to rent a car
  • Salesforce or other CRM experience
  • Strong interpersonal and verbal and written communication skills
  • A strong sense of urgency
  • Strong ability to adapt to change
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Don't meet every requirement? We encourage you to apply and discuss your qualifications with us

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Contact Us

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Please submit your application, including your resume and a cover letter, to let us know why you're the perfect fit for this role

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Career Opportunities

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We are constantly looking for talented individuals to join our team. If you're passionate about hospitality procurement and customer satisfaction, check out our career page for the latest job openings

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Become a Part of Our Team

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Join our community of innovators, collaborators, and customer advocates Apply now and take the first step towards a rewarding career at Buyers Edge Platform, LLC

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