Pharmacy Manager Position
5 days ago
Job Summary:
As a Pharmacy Manager at Walgreens, you will be responsible for providing exceptional patient care and services, ensuring the efficient operation of the pharmacy, and leading a team of pharmacy professionals. Your expertise in pharmacy operations, patient counseling, and staff management will be essential in delivering a positive patient experience and driving business growth.
Key Responsibilities:
Patient Experience:
- Engage patients by greeting them and offering assistance with products and services.
- Resolve patient issues in a timely manner and answer questions to ensure a positive patient experience.
- Model and share customer service best practices with all team members to deliver a distinctive and joyful patient experience.
Operations:
- Counsel patients and answer questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products.
- Refers to the medical provider, as needed, to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service.
- Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
Leadership:
- Collaborates with Store Manager to define and develop new strategic business opportunities.
- Manages pharmacy staff performance by overseeing the training of pharmacy staff and conducting formal performance reviews.
- Identifies high potential team members and proactively collaborates with Store Manager to manage career progression.
Training & Personal Development:
- Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals and Walgreens publications and communications.
Business Performance Management:
- Analyzes performance data including pharmacy financials, customer service, and inventory.
- Manages pharmacy asset protection activities and oversees inventory management.
Preferred Qualifications:
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months pharmacy experience with Walgreen Co.
Equal Opportunity Employer:
- We are an equal opportunity employer and welcome applications from qualified candidates with arrest and conviction records.
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