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Business Systems Analyst

2 months ago

Columbus, Ohio, United States Ohio Department of Commerce Full time
Job Summary

We are seeking a highly skilled Business Analyst to join our team at the Ohio Department of Commerce. As a Business Analyst, you will play a critical role in providing technical assistance to information technology professionals engaged in establishing and enhancing child welfare automated systems.

Key Responsibilities
  • Provide technical assistance to Office of Information Services (OIS) personnel and contractors in determining scope and requirements derived from federal system requirements documents.
  • Review design documents, plan, develop, and recommend performance criteria and test case scenarios.
  • Conduct system tests to ensure expected outcomes and to test user scenarios.
  • Assist with data conversion from current child welfare automated systems.
  • Develop marketing material for partner agencies, webinars, procedure manuals, and user support documentation.
  • Monitor adherence of system development to federal and state requirements.
  • Remain current in program policy changes.
  • Provide help desk customer service to county Public Children Service Agencies (PCSAs), Title IV-E Juvenile Courts, private non-custodial agencies (PNAs), and private child placing agencies (PCPAs).
  • Train PCSAs, PNAs, and PCPAs to ensure program compliance through use of state's child welfare automation systems.
  • Monitor counties' knowledge and use of state's child welfare automation systems by identifying user and/or software problems through help desk activities with PCSAs, PNAs, and PCPAs staff.
  • Respond to PCSAs, PNAs, and PCPAs inquiries regarding child welfare automated systems user-related issues.
  • Provide technical assistance, determine security profiles for agency staff, analyze data, create reports, and assist with federal reporting requirements.
  • Serve as a technical assistance expert to SACWIS and other supporting systems by developing and providing technical assistance and instructional e-learning training for the user community.
Requirements
  • 24 months of recent experience (i.e., within past 5 years) in delivery of human services that included explaining and applying child protective services laws, policies, and procedures mandated by Ohio Department of Job and Family Services and using SACWIS.
  • 6 months of training or 6 months of experience in operating a personal computer and using Microsoft Office system software, that is Microsoft Word, Excel, PowerPoint, or like software package.
Preferred Qualifications
  • Completion of undergraduate core coursework or 2 years of experience in social or behavioral science, pre-medicine, business administration, public administration, human services, or comparable field.
What We Offer

We provide a variety of quality, competitive benefits to eligible full-time and part-time employees, including medical coverage, free dental, vision, and basic life insurance premiums, paid time off, and education and development opportunities.